Frequently asked questions

Order before 12:00 Swedish time on a weekday and it usually goes out the same day — we pack in-house, so there is no warehouse queue. Otherwise within two business days. Orders placed Friday evening through Sunday, or on a Swedish public holiday, start on the next business day. You'll get a tracking email the moment it leaves us.

Yes. We ship worldwide from Sweden via UPS, FedEx, USPS and DHL. Transit is typically 3–6 business days once the parcel is dispatched, plus 1–2 days for us to pack it. Estimates only — actual times vary by destination and customs.

No. We ship every order Delivery Duty Paid, which means we pay the customs duties, import taxes and clearance fees before the parcel reaches you. The total you see at checkout is the total you pay, and nothing is collected at your door. This matters more than it used to: the US scrapped its $800 duty-free de minimis threshold in August 2025, so packages that would once have entered duty-free are now dutiable. We absorb that rather than passing it on.

Everything we ship is well within its best-before date — typically 6–12 months out from manufacture, depending on the candy. Foamy candies like BUBS skulls are best within 6 months of opening; chewier candies and chocolates hold up longer. Store at room temperature, sealed, away from sunlight.

Plenty. Many Swedish candies are vegan (no gelatin — they use modified starch instead). Most chocolates contain dairy; some contain nuts or are made in facilities that process them. Each product page lists the dietary tags we know about. If you have a serious allergy, email us before ordering and we'll cross-check the manufacturer info.

If your order hasn't been packed yet, yes — email hello@pickmixcandysweden.com with your order number and we'll do our best. Once an order is packed and labeled (usually within a business day), we can't pull it back without it returning to us.

All major credit and debit cards (Visa, Mastercard, Amex), plus Apple Pay, Google Pay, Shop Pay, and Klarna at checkout. Payment is processed securely by Shopify and Stripe — we never see or store your card details.

Yes. Checkout happens on Shopify's PCI-DSS-compliant infrastructure; payments are tokenized and processed by Stripe/Shopify Payments. We don't store or have access to your full card number.

It happens occasionally — long transit, hot warehouses. Email us within 7 days of delivery with a couple of photos and your order number and we'll send a replacement or refund the affected items. No need to ship anything back.

Food products are tricky for returns. We accept returns of unopened, sealed items within 14 days of delivery — buyer pays return shipping. Opened bags are non-refundable for hygiene reasons, but if you genuinely hate something, write us — we usually find a fair fix.

Every shipped order gets an email with a tracking number and a link. You can also use our /track page with your order number and email to pull up the status anytime.

Yes. Retailers, cafés, event planners and subscription boxes can apply at /wholesale. We respond to applications within 2 business days.

Yes. Our shop is at Skövdevägen 19 in Hjo, Sweden — the same place your order is picked and packed. If you are ever in the area, the whole wall is there to pick from in person.

If tracking shows your package stopped moving or got returned, contact us within 30 days of the ship date. We'll open a claim with the carrier and either resend the order or refund you, whichever you prefer.

We don't gift wrap (yet), but you can add a free gift note at checkout — type a message and we'll handwrite it on a card. We can also leave price info off the packing slip if you let us know.