Frequently asked questions

Orders placed Monday–Thursday usually ship within 1–2 business days. Orders placed Friday–Sunday or on Swedish public holidays ship the next business week. You'll get a tracking email the moment it leaves us.

Yes. We ship worldwide from Sweden via UPS, FedEx and DHL. Most orders land in the US in about 5–9 business days, Europe in 4–7, and the rest of the world in roughly 7–14. Estimates only — actual times vary by destination and customs.

Maybe — it depends on where you live. The US 'de minimis' threshold is currently $800, so most personal orders arrive without duties. The EU, UK, Canada, and Australia all charge VAT/GST on imported food at various thresholds. Any duties or taxes are the buyer's responsibility; we can't pre-pay them on your behalf yet. We're working on a DDP (delivered duty paid) option — stay tuned.

Everything we ship is well within its best-before date — typically 6–12 months out from manufacture, depending on the candy. Foamy candies like BUBS skulls are best within 6 months of opening; chewier candies and chocolates hold up longer. Store at room temperature, sealed, away from sunlight.

Plenty. Many Swedish candies are vegan (no gelatin — they use modified starch instead). Most chocolates contain dairy; some contain nuts or are made in facilities that process them. Each product page lists the dietary tags we know about. If you have a serious allergy, email us before ordering and we'll cross-check the manufacturer info.

If your order hasn't been packed yet, yes — email hello@pickmixcandysweden.com with your order number and we'll do our best. Once an order is packed and labeled (usually within a business day), we can't pull it back without it returning to us.

All major credit and debit cards (Visa, Mastercard, Amex), plus Apple Pay, Google Pay, Shop Pay, and Klarna at checkout. Payment is processed securely by Shopify and Stripe — we never see or store your card details.

Yes. Checkout happens on Shopify's PCI-DSS-compliant infrastructure; payments are tokenized and processed by Stripe/Shopify Payments. We don't store or have access to your full card number.

It happens occasionally — long transit, hot warehouses. Email us within 7 days of delivery with a couple of photos and your order number and we'll send a replacement or refund the affected items. No need to ship anything back.

Food products are tricky for returns. We accept returns of unopened, sealed items within 14 days of delivery — buyer pays return shipping. Opened bags are non-refundable for hygiene reasons, but if you genuinely hate something, write us — we usually find a fair fix.

Every shipped order gets an email with a tracking number and a link. You can also use our /track page with your order number and email to pull up the status anytime.

Yes. Retailers, cafés, event planners and subscription boxes can apply at /wholesale. We respond to applications within 2 business days.

Not yet — Pickmix is online-only. We operate from Sweden, with US-focused fulfillment.

If tracking shows your package stopped moving or got returned, contact us within 30 days of the ship date. We'll open a claim with the carrier and either resend the order or refund you, whichever you prefer.

We don't gift wrap (yet), but you can add a free gift note at checkout — type a message and we'll handwrite it on a card. We can also leave price info off the packing slip if you let us know.