Returns & refunds

The short version

• Damaged or wrong items: email us within 7 days with photos — replacement or refund, no need to return anything.
• Unopened, sealed candy you changed your mind about: returnable within 14 days of delivery, in original packaging. Buyer pays return shipping.
• Opened items: can't be returned for hygiene reasons. If you genuinely hated something, email us anyway — we usually find a fair fix.
• Refund timing: 3–5 business days back to your original payment method after we process the return.

Damaged or incorrect orders

Stuff happens — bags split, packages bake in a hot truck, the wrong item gets pulled. If your order arrives damaged, melted beyond edibility, or contains the wrong product:

• Email hello@pickmixcandysweden.com within 7 days of delivery.
• Include your order number and 2–3 photos of the issue.
• We'll send a free replacement or refund the affected items — your choice. You don't need to return the damaged candy.

For chocolates and heat-sensitive items in warm-weather destinations, we recommend choosing an expedited shipping option at checkout. Pickmix isn't liable for melt damage on standard shipping during summer months in tropical or desert climates — but reach out and we'll usually meet you halfway.

Unopened-item returns

If you ordered something you don't want, you can return it within 14 days of delivery as long as:

• The package is unopened and the seal is intact.
• The product is in its original retail packaging.
• The best-before date has more than 60 days remaining.

Email us first so we can issue an RMA and a return address (likely Sweden — international return shipping can be costly, so this is more practical for larger US orders). The buyer covers return shipping. We refund the product price (not original shipping) within 3–5 business days of receipt.

We don't charge restocking fees. If a return meets the conditions above, you get the full product price back — simple as that.

Lost or undelivered packages

If tracking shows your package stopped moving for more than 14 days, or it's marked “delivered” but you don't have it, contact us within 30 days of the ship date. We'll open a carrier investigation and either resend the order or refund you — whichever you prefer.

We can't resend or refund orders flagged as “delivered” more than 30 days after the ship date, since the carrier window has closed by then.

Cancellations

If your order hasn't been packed yet (usually within a business day), email us and we'll cancel and refund in full. Once packed and labeled, we can't pull it back — you can refuse delivery and it'll come back to us; we'll refund the product cost minus actual return shipping.

Pickmix Candy Sweden, Skövdevägen 19, 544 32 Hjo, Sweden. For all return-related contact: hello@pickmixcandysweden.com. We aim to respond within 1–2 business days.