Shipping & delivery

What it costs

One flat rate per order, set by what the order is worth. No weight maths, no surprise line items, and nothing added on top of what the carrier charges us.

Every order arrives Delivery Duty Paid. Customs duties, import taxes and clearance fees are covered by us before the parcel reaches you — the total at checkout is the total you pay. Nothing is collected at the door.

Shipping charges themselves are non-refundable once an order has left us.

How long it takes

Two clocks run: the time it takes us to pack your order, and the time the carrier takes to move it.

• Packing: order before 12:00 Swedish time on a weekday and it usually goes out the same day — we pack it ourselves, so there is no warehouse queue in front of you. Otherwise within two business days. Mixes are weighed out by hand, so a large pick & mix order can take the longer end of that.
• In transit: typically 3–6 business days once dispatched. Checkout shows you a delivery estimate before you pay.
• Business days only: we ship Monday to Friday, and not on Swedish public holidays. An order placed on a Saturday starts its clock on Monday.

These are estimates rather than guarantees. Customs queues and weather are outside anyone's control, ours included.

Who carries it, and how to follow it

We ship worldwide from Sweden with UPS, FedEx, USPS and DHL. Which one handles your parcel depends on where it is going.

When your order leaves us you get a dispatch email with a tracking link. That link goes straight to the carrier, so it is the most current information available — more current than we have, in fact. You can also follow it from the tracking page.

Once it is on its way

After a parcel leaves our warehouse it is in the carrier's hands, and arranging to receive it is yours. A few things worth knowing before that point:

• Check your address twice. We send to the address you enter, and we cannot recover a parcel sent to the wrong one.
• Check your country's import rules. Some countries restrict food imports. It is worth thirty seconds before ordering.
• If you will not be in, tell the carrier — not us. They can reschedule or redirect; we cannot do it on your behalf once the parcel is moving.
• Leave delivery instructions. Carriers usually cannot phone you at the door. A safe-place note is the difference between a delivered parcel and a failed attempt.
• Food does not wait. Carriers will not hold perishable goods indefinitely after a first failed attempt, and a parcel left after that is at your risk.

About heat and chocolate

Candy is food, and food changes on a long journey. Chocolate shipped into a warm country in July can soften, bloom or set again in a slightly different shape. Gummies can settle against each other. Nothing is wrong with the candy when this happens — it just travelled.

We pack with that in mind, but we cannot control the weather where you live, so we do not treat softening or a change in shape as a fault. If something arrives genuinely damaged, melted beyond eating, or simply wrong, that is a different matter entirely and we will fix it — see returns.